1. E-Audio, E-Books & E-Charts:

All items available in our online shop are instantly downloadable except the charts which may take up to 72 hours to be prepared and emailed to you. With the audio and book products there is no forseeable waiting time or delays to be anticipated. However, if for some reason you experience a problem in downloading your product immediately after purchase, we will email the product to you within 6 working days at the absolute latest (as long as we have your correct email address and your email inbox is not currently rejecting incoming mail due to being full). After ordering, you will receive an email confirmation from www.top10readers.com containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.

2. Membership:

You will receive four issues of Your Stars magazine as a part of your annual membership. You will receive one for each season, Summer, Autumn, Winter and Spring. You will receive each issue at least 5 works days before the beginning of the season to which the issue of Your Stars relates. However if you order your membership after our dispatch of magazines to members for the upcoming season, you will still receive four magazine from the next season onwards.


PAYMENT OPTIONS:

All product prices include GST. We accept Visa, Mastercard, Diners and American Express. We do not accept cash, cheques, money orders or COD. Orders can only be placed over the internet at our online shop, or (in the case of membership) via our automatated telephone system by calling 1800 64 75 75.



Refund Policy

1. Electronically downloaded items:

The Psychic Club Of Australia offers a 110% money-back guarantee on any downloaded item available from our online shop at www.top10readers.com

Ther term of this guarantee is 90 days from the date of purchase. Simply email us at helpdesk@top10readers.com or write to us at: Locked Bag 1, Stafford Heights, QLD 4053.

2. Membership:

A member can request the cancellation of their remaining membership period at any time. Within 10 days working days we will organise a refund, the amount of which will be according to the days you have left remaining in your annual membership. This refund will be by cheque via the mail, or through directly crediting funds to the credit card on which you purchased membership.



Privacy Policy

THE PSYCHIC CLUB OF AUSTRALIA is committed to adopting the highest standards to
safeguard customers' personal information.

THE PSYCHIC CLUB OF AUSTRALIA, like other companies operating in Australia, is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000.

THE PSYCHIC CLUB OF AUSTRALIA's collection, use and disclosure of personal information is set out below:

What Personal Information does THE PSYCHIC CLUB OF AUSTRALIA collect and why?_______

THE PSYCHIC CLUB OF AUSTRALIA collects personal information about you, in order to providepersonal services and educational products. The type of personal information we collect may include your name, address, telephone numbers, information on how you use THE PSYCHIC CLUB OF AUSTRALIA's products and services.

How THE PSYCHIC CLUB OF AUSTRALIA may use your Personal Information_______________

The personal information you provide THE PSYCHIC CLUB OF AUSTRALIA may be used for a number of purposes connected with our business operations, which include:

▪ processing your orders or applications;
▪ providing you with products and/or services requested;
▪ billing you or administering your account;
▪ dealing with requests, enquiries or complaints and other customer care related activities;
▪ carrying out market and product analysis and marketing THE PSYCHIC CLUB OF AUSTRALIA products and services generally;
▪ registering your details and allocating or offering you rewards, discounts or other benefits and
▪ fulfilling any requests or requirements you may have in respect of our and our group companies' loyalty or reward programs and other similar schemes; and
▪ carrying out any activity in connection with a legal, governmental or regulatory requirement on us
▪ or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.

We may also use your personal information for purposes related to those described above which would be reasonably expected by you.

Marketing & Information: For example, we may use your personal information to keep you informed about features of THE PSYCHIC CLUB OF AUSTRALIA's services or conducting analysis in order to provide better service to you.

To opt-out of receiving certain THE PSYCHIC CLUB OF AUSTRALIA marketing materials, please contact 07 33671367 or (International) 617 3367 1367

We will not use your information for purposes other than described above unless we have your consent, or there are specified law enforcement or public health and safety reasons.

Sharing your Personal Information___________________________________________________

THE PSYCHIC CLUB OF AUSTRALIA may disclose or receive personal information or
documents about you to/from:

i. credit providers or credit reporting agencies for the purposes permitted under the Privacy Act;
ii. law enforcement agencies to assist in the prevention of criminal activities;

Unless you consent, we will not disclose your personal information to third parties, other than
those who have contracted with THE PSYCHIC CLUB OF AUSTRALIA to keep the information confidential, or who are subject to obligations to protect your personal information.

Security of your Personal Information_________________________________________________

We will take reasonable steps to ensure that the personal information we collect, use or disclose
is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.

How to access your Personal Information______________________________________________

Upon your request, THE PSYCHIC CLUB OF AUSTRALIA will take reasonable steps to let you know, generally, what sort of personal information we hold, for what purposes and how we collect, use and disclose that information.

How To Contact Us________________________________________________________________

If you have any queries or concerns, please contact our Customer Service team on the numbers, or at the Postal Address listed below:

The Psychic Club Of Australia Pty Ltd
Lot 2 Cloverlea
1816 Mount Glorious Road
Mount Glorious QLD 4520

National Phone: 07 3367 1367
National Fax: 07 3009 0470

International Phone: 61 7 3367 1367
International Fax: 61 7 3309 0470

Email: helpdesk@top10readers.com
Website: www.top10readers.com

Postal Address:
The Psychic Club of Australia Pty Ltd
Locked Bag 1
Stafford Heights QLD 4053