Introduction

Top10Readers.com ("we," "us," or "our") operates under the trading name 'World Psychic Organization' of The Psychic Club of Australia Pty. Ltd. (ABN: 97092569938). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

By accessing or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

Name
Contact information (email address, phone number)
Billing information and payment details
Date of birth (for age verification)
User account credentials
Information provided during registration
Questions or topics submitted for readings

1.2 Non-Personal Information

Browser type and version
Device information
IP address
Usage data and analytics
Cookies and similar technologies
Referral source

1.3 Information You Provide

Communication preferences
Feedback and survey responses
Customer service interactions
Content of communications with us or our readers
Information shared during reading sessions

2. How We Collect Information

We collect information through:

2.1 Direct interactions when you:

Create an account
Book a reading
Participate in a reading
Complete forms on our website
Correspond with us or our readers
Subscribe to our newsletter
Provide feedback

2.2 Automated technologies when you:

Visit our website
Use our services
Open emails from us

2.3 Third parties:

Payment processors
Analytics providers
Marketing partners

3. How We Use Your Information

3.1 To provide our services:

Process transactions
Authenticate your identity
Connect you with appropriate psychic readers
Fulfill your requests
Maintain your account

3.2 To improve our services:

Analyze usage patterns
Conduct research and analysis
Develop new features
Enhance user experience

3.3 For communication:

Respond to inquiries
Send service notifications
Provide customer support
Send marketing communications (with your consent)

3.4 For legal and operational purposes:

Prevent fraud and enforce our terms
Comply with legal obligations
Resolve disputes
Protect our rights and property

4. Disclosure of Your Information

4.1 Service providers:

Payment processors
Cloud hosting providers
IT service providers
Customer support services
Marketing and analytics services

4.2 Independent psychic readers:

Only the information necessary to provide readings
Limited to what is required for the specific service

4.3 Legal and regulatory bodies:

When required by law
To protect our rights
To comply with legal process
To respond to legal requests

4.4 Business transfers:

In connection with a merger, acquisition, or sale of assets
As part of due diligence for corporate transactions

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable security measures to protect your personal information, including:

5.1 Technical safeguards:

Encryption of sensitive data
Secure network infrastructure
Regular security assessments
Access controls and authentication

5.2 Organizational safeguards:

Staff training on data protection
Access limitation policies
Confidentiality agreements
Regular security reviews

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

When your information is no longer needed for these purposes, we will securely delete or anonymize it.

7. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

7.1 Access your personal information that we hold.

7.2 Request correction of inaccurate personal information.

7.3 Request deletion of your personal information in certain circumstances.

7.4 Object to or restrict processing of your personal information.

7.5 Data portability (receive your data in a structured, commonly used format).

7.6 Withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

8.1

We use cookies and similar tracking technologies to:

Enhance your browsing experience
Analyze usage patterns
Remember your preferences
Enable certain website functionality
Collect information about your online activities

8.2

You can control cookies through your browser settings to:

Accept or decline cookies
Delete existing cookies
Be notified when cookies are being sent

8.3

Please note that disabling cookies may affect the functionality of our website.

9. Marketing Communications

9.1

We may send you marketing communications about our services with your consent.

9.2

You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in our emails
Updating your communication preferences in your account
Contacting us directly

10. Children's Privacy

10.1

Our services are not intended for individuals under 18 years of age.

10.2

We do not knowingly collect personal information from children.

10.3

If we discover that we have collected personal information from a child, we will promptly delete that information.

11. Third-Party Links and Services

11.1

Our website may contain links to third-party websites or services.

11.2

We are not responsible for the privacy practices or content of these third parties.

11.3

We encourage you to read the privacy policies of any third-party websites you visit.

12. International Data Transfers

12.1

Your information may be transferred to and processed in countries other than Australia where our servers or service providers are located.

12.2

When transferring data internationally, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

13. Changes to This Privacy Policy

13.1 We may update this Privacy Policy from time to time.

13.2 We will notify you of any changes by posting the new Privacy Policy on this page.

13.3 Significant changes will be communicated to you directly when possible.

13.4 You are advised to review this Privacy Policy periodically for any changes.

13.5 Your continued use of our services after any changes indicates your acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

World Psychic Organization
Trading as: The Psychic Club of Australia Pty. Ltd.
ABN: 97092569938
Address: PO Box 957 Samford QLD 4520
Text support: +61 485 887 550
Email: helpdesk@top10readers.com

15. Complaints

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us directly using the contact information above. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.